Administrative Assistant

Technimount System designs and develops innovative mounting solutions for healthcare professionals and first responders, enabling safe and efficient management of portable medical devices during critical care and emergency transport. 

We are looking for a dynamic, organized, and autonomous Administrative Assistant to join our team in Quebec. Reporting to the Client Service Strategy Director, you will provide key administrative support and manage customer-related tasks. 

If you enjoy working in a collaborative environment where accuracy and customer service are top priorities, this role is for you! 

MAIN RESPONSIBILITIES 

Order Management and Customer Relations 

• Prepare quotes for clients and ensure timely follow-up. 

• Process customer orders in the system according to internal procedures, including modifications and additional orders. 

• Provide personalized follow-up with clients in French and English, answering questions and resolving requests promptly. 

• Send maintenance and installation guides, monitor post-purchase satisfaction, and conduct client satisfaction surveys. 

• Generate monthly reports on orders, sales, and customer satisfaction. 

• Manage contractual and administrative documents (NDAs, supplier agreements, sole source letters, RMA processes). 

• Keep all client and sales information update in the CRM to ensure accurate tracking and visibility. 

• Communicate with internal teams to coordinate deliveries and ensure customer satisfaction. 

• Issue and send invoices. 

Document and CRM Management 

• Prepare, structure, and format various professional documents: reports, presentations, memos, and correspondence. 

• Organize and maintain client files in the CRM, updating information after meetings and interactions. 

• Ensure client and sales information is accurate, complete, and easily accessible for the team. 

• Provide occasional administrative support to professionals based on office priorities. 

• Contribute to the planning and documentation management of RFPs and commercial projects. 

Coordination and Operational Support 

• Manage and coordinate team calendars and organize meetings. 

• Plan meals and book meeting rooms as needed. 

• Make hotel and flight bookings for corporate events and business travel. 

• Bilingual in French and English (spoken and written). 

• Proficient in Word and Excel; knowledge of CRM tools is an asset. 

• Experience with RFP management is a plus. 

• Autonomous, resourceful, organized, and detail-oriented. 

• Ability to manage multiple priorities and work effectively under pressure. 

• Excellent communication skills and a strong team spirit.